Guide, Fees and Charges

Parameters
Cut-of-Time
Opening of Check-in Counter   02-hour prior to Scheduled Time of Flight Departure (STD)
Closure of Check-in Counter 30-minute prior to STD
Closing of Boarding Gate 10-minute prior to STD
Wheelchair Assistance If such assistance is required, booking can be made online or upon request at Airport Ticket Office (ATO) and subject to TRUEAIR's acceptance as per our Conditions of Carriage. Guests requiring wheelchair assistance whose carriage is accepted by TRUEAIR must be able to walk up the stairs of the aircraft.

 

Online Reservation System

Remark

Option

Online Booking/Web-booking for Guest
  • Reservation System closed 2 hours prior to STD
  • For flight less than 2 hours to STD, guest is advised to visit Airport Ticketing Office (ATO) and ensure sufficient time for check-in.

Able to purchase at Airport Ticketing Office (ATO)

Travel Agent Online Booking online 

The reservation system will be closed 12 hours prior to STD

Contact: sales@sksairways.com

Group Booking

Minimum 05 and maximum 08 guests.

These are governed by specific terms that vary from time to time.

Contact: sales@sksairways.com 

Infant Fee per Infant per flight

 

 

 

 

MYR50

 

 
  • Whose age on the date of travel is below two (2) years but above nine (9) days old.
  • An infant may travel provided he sits on an adult’s lap.
  • Only one (1) infant is allowed per adult.
  • We do not allow baby seats, carriers or strollers on board the aircraft and the same must be stowed in the aircraft hold during flight.
  • Up to 3 Infants can be accepted per flight sector due to safety reason.

 

Baggage Allowance | DHC6-300 Twin Otter

Hand Carry Baggage

Free 3 Kg

Check-in Baggage

Free 7 Kg

Excess Baggage

Due to limitations in the size of the aircraft cabin/luggage compartment on DHC6-300 Twin Otter aircraft; we are UNABLE to accept checked baggage exceeding 7Kg. We advise you to pre-plan packing of your personal effects, sports equipment and other travelling gear NOT exceeding 7Kg before heading to the airport. Correspondingly, we are NOT accepting or charging excess baggage during check-in. Other related holiday equipment/gear such as Golf, Surfboard, Snorkelling, Diving equipment and such are available for rent at the respective destinations you are heading to.

 

Charges and Fees for:

Remark

MYR

Remark

Change of Flight Date

Permitted

70
  • Guest need to pay if there are any fare differences for the new Travel Date/Flight Time.
  • No Change Date/Time is allowed two (2) hours before STD.
  • Change of Flight Date can only be processed at TRUEAIR’s Airport Ticketing Office (ATO)

Change of Flight Time

Permitted

70

Flight Cancellation/Refund Processing Fee

On case by-case basis

70

Only permitted for Medical Condition/ illness or death reason.

 

 

Name Correction & Spelling

More than 03 alphabets

150
  • Name Correction or Spelling Error
  • If Guest’s name was misspelled at the time of booking, he/she must inform our Contact Centre or walk-in to our Airport Ticketing Office (ATO) to request for correction.
  • Free-of-charge amendment for error involving 2 to 3 alphabets.
  • If more than 3 alphabets; there is a fee of MYR150 to be imposed per guest.
  • If the error unintentionally made by our reservation staff, the amendment shall be made free of charge.

 

Change Name

Changing name on original Guest booking to another Guest name is not allowed once the booking is confirmed.

Change Route/Sector

Not Permitted

 

Ticket Fee, Authority Charges and Other Fees

Destination

Base Fare

SST Malaysia

Passenger Service Charge (Airport Tax)

Other Taxes

Domestic to Domestic

Yes

6%

MYR 11.00

MAVCOM Fee MYR 1.00

 

Base Fare

SST Malaysia

Passenger Service Charge Airport Tax

Malaysia Departure Levy

MAVCOM Fee

Domestic to International

Yes

6%

MYR 35.00

MYR 8.00 (within ASEAN)

MYR 1.00

 

 

 

MYR35.00

MYR20.00 (outside ASEAN)

MYR1.00

 Singapore

Base Fare

SST Malaysia

Passenger Service Fee with GST (PSC)

Passenger Security Service Charge with GST(PSSC)

Singapore Aviation Levy

Depart from Singapore

Yes

6%

SGD 6.90

SGD 8.00

SGD 3.10 (MYR10)

 

 

Note:

Fees shown are excluding 6% SST unless stated otherwise

All the above are subject to TRUEAIR’s General Conditions of Carriage

 

 
 
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